FAQ
Pink Salt & Spices is the best Himalayan Salt Wholesale Supplier in America.
Shipping and Returns
We accept returns of unopened, sealed products within 30 days from the date of sale, with a 10% restocking fee. Since our products are food items, we cannot accept returns of opened or partially used products. Please contact us at info@pinksaltandspices.com to arrange for pre-approval before returning any items. Return freight costs will be deducted from the final refund.
We ship to various locations across the country. Shipping costs are calculated at checkout based on your location and the weight of the items ordered. Once your order is shipped, you will receive a tracking number to monitor the delivery status. If you have any questions regarding shipping, please contact us at info@pinksaltandspices.com.
Pink Salt and Spices offers free shipping during special promotions throughout the year. This applies to orders shipped via standard ground shipping within the contiguous United States. Expedited and international shipping are not included. For more details, call us at +16464664157 or email info@pinksaltandspices.com.
We offer a range of shipping options, including standard and expedited shipping. At checkout, you can select your preferred shipping method, and the cost will be calculated based on your location and the weight of the items in your order.
Delivery
Delivery times vary depending on your location and the shipping method selected. Typically, orders are processed and shipped within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited shipping options are available for faster delivery.
Once your order is shipped, we will send you a confirmation email with a tracking number. You can use this number to track your package’s progress on the carrier’s website.
If your order arrives damaged, please contact us with photos of the damage and your order details. We will work with you to resolve the issue, either by sending a replacement or issuing a refund.
If your order is delayed, please check the tracking information provided in your shipping confirmation email. Delays can occur due to various reasons, including weather conditions or high shipping volumes. If you need further assistance, contact us for support.
Refunds
To request a refund, please contact us with your order details and reason for the refund request. We’ll provide instructions on how to return the item if eligible and process your refund accordingly.
If you need to cancel your order, please contact us immediately. If the order has not been processed or shipped, we can cancel it and issue a refund. Once shipped, you’ll need to follow our return policy to initiate a refund.
We offer refunds for unopened products returned within 30 days of purchase, subject to a 10% restocking fee. Shipping costs are non-refundable. Contact us for pre-approval before returning any items.
Refunds are typically processed within 5-7 business days after we receive the returned item or approve the refund request. The timing may vary depending on your bank or credit card company.
Payment
We accept major credit cards (Visa, MasterCard, American Express, Discover) and PayPal for online orders. Wholesale customers with a pre-approved Net 30 account can also place orders on credit.
Yes, PayPal is accepted for online purchases. It provides a secure and convenient way to complete your transaction without sharing credit card information.
We do not currently offer payment plans or installment options. All orders must be paid in full at the time of purchase using one of our accepted payment methods.
No, we do not charge additional fees for using credit cards. The total amount displayed at checkout is the final amount you’ll be charged.
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