Shipping & Returns
Shipping and returns are key components of our commitment to customer satisfaction at Pink Salt and Spices.
Shipping and returns are key components of our customer service. We offer a variety of shipping options, both domestic and international, to meet your needs. Delivery times vary based on your location and the chosen shipping method. Our 30-day return policy allows for refunds or exchanges if the item is unopened and in its original condition.
You can reach us by email at info@pinksaltandspices.com for any questions or concerns regarding shipping, returns, or general inquiries. Our customer service team is here to assist you.
Shipping from USA
We ship from our warehouse in Brooklyn, NY, using reliable carriers to ensure your order arrives on time and in perfect condition.
Orders are typically processed within 1-2 business days, and you’ll receive tracking information via email once your package has shipped.
We offer both standard and expedited shipping, with costs varying based on package weight, destination, and shipping method.
International Shipping
We offer international shipping to a range of countries. Shipping times and costs may vary depending on your location, with delivery times usually ranging from 7 to 21 business days. Customs duties or import taxes may be charged by your country’s customs office, which are the customer’s responsibility.
For questions about international shipping, contact us at info@pinksaltandspices.com.
Shipping Options & Costs
Pink Salt and Spices offers both standard and expedited shipping options. Shipping costs are based on package weight, destination, and shipping method. International shipping costs may vary depending on your location and customs regulations.
To get an estimate for shipping costs, add items to your cart and proceed to checkout, where the shipping options and costs will be displayed before you complete your purchase.
How to Order
- Select Your Items: Explore the Pink Salt and Spices website and choose the products you’d like to purchase. Click “Add to Cart” to add them to your shopping cart.
- Review Your Cart: Click the cart icon to see what you’ve selected. You can adjust quantities or remove items as needed.
- Proceed to Checkout: Click “Checkout” to enter your shipping information and choose your preferred shipping method.
- Enter Payment Details: Provide your payment information, such as credit card or other accepted methods. Double-check your order details for accuracy.
- Place Your Order: Click “Place Order” to complete your purchase. You’ll receive an email confirmation with your order details, and tracking information once your package ships.
Returns & Exchanges
We have a 30-day return policy. This means you have 30 days from the time you get your order to request a refund or replacement.
Ensure that the item is in its original packaging and has not been used or altered.
How to Return an Item
To return an item, it must be unopened and in the same condition as when you received it. If the item has been opened or used, you may still be eligible for store credit, depending on the situation. Please contact us first at info@pinksaltandspices.com before shipping your return, so we can guide you through the process.
How to Exchange an Item
To exchange an item with Pink Salt and Spices, follow these three steps:
- Contact Customer Service: Reach out to info@pinksaltandspices.com to request an exchange. Provide your order number and a brief explanation of the issue (e.g., defective or damaged item).
- Return the Item: Once customer service confirms the exchange, package the item securely in its original condition and send it to Pink Salt & Spices LLC, 2790 Brighton 8th Street Apt B, Brooklyn, NY, US 11235. Using a trackable shipping service is recommended.
- Receive the Replacement: After we receive and inspect the returned item, we’ll send you a replacement. The processing time for exchanges can vary, but customer service will keep you informed.
